R&R Confidence UK Headscarves & Headwear Soft Hats for Hair loss

Terms and Conditions

Your Privacy

R & R Confidence is totally committed to protecting the privacy of our site visitors and customers. The R & R Confidence team respects the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We do not store your credit card details anywhere on our website online or offline.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party.

Communication & Marketing

If you have made a purchase from us we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. All our R & R Confidence customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting our feedback page and letting us know.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We currently only deliver to the UK - please contact us via the Feedback page for overseas delivery charges.

In order to contract with R & R Confidence you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. R & R Confidence retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Because we realise that sometimes orders are sent as a gift, we do include any documents that would reflect the price only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

(d) Discount Codes

(i) Account discount codes - Discount codes may from time to time be offered; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

(ii) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

(e) Delivery

We aim to send out your product within 24 hours of receiving your order. Please notify us of any claim or issues with non-delivery via our Feedback page. We use Royal Mail, First Class. Of course R & R Confidence cannot be held responsible for any issues with the postal service, including industrial action. Royal Mail aims to fulfil delivery times of 1-3 days for the UK, 2-5 days for Mainland Europe and 3-14 days elsewhere in the world. Should you require guaranteed next day delivery or express services, please contact us for details and the prevailing Royal Mail rate will be charged.

This includes possible strike action and lost items. No claims for lost items can be made prior to 21 days from the date of sending.

(f) Returns

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes. Goods need to be returned within 14 days from receipt and should include an individual returns number and a completed returns note.

Please ensure that returned goods are in perfect condition as we cannot accept products back which have been used. They need to be returned in their original polythene bag. Items contaminated with perfume, makeup or cigarette smoke will not be accepted for refund, credit or exchange.

We will not be held responsible for items lost in the post when being returned. We advise that you request proof of postage at your post office as claims can not be processed without this. Buyers are responsible for any returns postage cost.

Should you select a more expensive item for the exchange, please include a cheque for the difference.

The individual returns number and our postal address will be given to you via phone or email. Contact no is 01788 812713 email address is sales@randrconfidence.co.uk
Once a refund has been processed you will receive an email to notify you. Depending on your chosen for of payment funds should reach you within 5 to 15 working days.

Packaging

Packaging is of a very high standard and all care is taken to ensure that all your goods arrive in top condition. If you have selected a gift wrap we will assume that all items are a gift and wrap them together.

Fabric Colour Range

Please note that all the colours shown give the most accurate shade indication possible, but no computer can faithfully reproduce the exact shade.

Care

For Silk that can be washed: - For best results, hand wash your items in a mild or specialist silk detergent.

However, most modern washing machines have a gentle silk cycle, so you can confidently wash in this at 30-35 degrees Celsius.

Dry naturally - silk dries very quickly - do not tumble dry.

You can iron on the low/silk setting.

We cannot be held responsible for any damage caused during washing. Silk is incredibly resilient and repels dirt and mildew, so it should last many years if looked after.

For Silk that can only be dry cleaned: - Please take these to a dry cleaning specialist.

Cottons: - These can can washed on a 30degree cycle. Please take care if you need to iron the items. Iron on a low/medium setting and do not stretch while ironing.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments via our Feedback page in the first instance, providing your contact details.

Intellectual Property and Content

The intellectual property rights in all content made available to you on or through this Website remain the property of R & R Confidence and are protected by copyright laws. All such rights are reserved by R & R Confidence. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, de-compile, disassemble or create derivative works based on any product or accompanying documentation supplied by R & R Confidence. Trade marks are being applied for and of course the use of the business name R & R Confidence and copying of the unique properties of the product and logo usage is prohibited. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without the written permission of R & R Confidence.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Legal disclaimer for hyper-links (cross references) to a third-party website

Despite careful content verification, we are not responsible for

the content of third-party sites. The owners of linked sites are

exclusively responsible for their content.

Feedback

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the

R & R Confidence team, who will be delighted to answer any questions you may have, you can either contact us via our feedback page, via email: info@randrconfidence.co.uk

Thank you for shopping with us

R&R Confidence